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Issues and Troubleshooting

Troubleshooting and Known Issues

  • Redirect request problems: If OpenAthens is unable to connect to a site, you will see a message similar to “We are sorry that we cannot complete your request” or 404 error. You can try visiting the site through previous login methods, or contact the OpenAthens administrator for assistance. 

  • Cookies. If website content (videos/modules/etc.) aren't loading, please change your browser settings to accept cookies from:
    • site associated with resource
  • Open-access resources or incompatible with OpenAthens
    • ​General Dentistry (Journal)
    • JEMS (Journal of Emergency Medical Services)
    • NY Times Pass (personal accounts must be created)
    • South Florida Business Journal (American City Business Journals)
    • Wall Street Journal
    • O'Reilly Learning Platform (Safari eBooks) (pending update) Updated
  • Permalinks and citation links are currently in the process of being updated. This includes, but is not limited to:
    • Westlaw
    • Proquest Products 
    • Gale Products resolved 
    • Infobase Products resolved
    • ABC-CLIO Products (citation links) - Use Link Generator resolved
    • R2 Digital Library (citation links) - Use Link Generator
  • ​URLS in Aleph records are still an ongoing process - Complete
    • Films on Demand and Proquest Ebooks
  • Try Ask a Librarian for further help or questions.


  1. Use links from the library website to connect to databases and journals.
  2. Use database/resource plugins to send links to links in email, search results, and other pages. Use the link generator to create OpenAthens links